Question 1

What items do you accept?

Accepted Answer

Electronics.Computers, servers, laptops, printers, tablets, and phones are generally what comes to mind when someone thinks of e-waste. However, we take much more than that! For example: old radios,  dehumidifiers, air purifiers, speakers, cameras, power tools, certain batteries, treadmills, (window) air conditioner units, small household appliances, fans, and any cords/cables to name a few. We will take certain T.V.s*, however, we charge per T.V. to ensure this difficult to recycle item is recycled properly. Price is based off TV size Recyclable only at our Carson Avenue location.$30.00 for 39" and smaller $40.00 for 40" and larger*We do not take CRT, Plasma, CFL, or CCFL TVs/Monitors

Question 2

What items do you not accept?

Accepted Answer

We do not accept items that are not electronics, Also, no: loosse batteries (except lead acid), battery banks, used toners or inks, lightbulbs, electric toothbrushes, vapes, CRT T.V.s, CRT Monitors, Tube or Plasma T.V.s. For a full list please click the button below.

Question 3

How much do your services cost?

Accepted Answer

•We will process/recycle most electronic items we accept for free.
•Depending on your location and the amount of items you need picked up, we can schedule our truck and team to come to you for collection. (If you are far from us there could be a fee for the pick up based off mileage.)
•We are able to offer white glove service to those unable to round up items to one place on ground floor for pick up for a fee consistent with your unique needs.
•$30.00 minimum for Certificate of Destruction or Certificate of Recycling performed at our facility. Other options and pricing are suited to your needs.
•We charge $30.00 or $40.00 per T.V.* to ensure this difficult to recycle item is recycled properly.
•Drop off Bin Hosting information and pricing available upon request (unique to your location)

*We do not accept all kinds Monitors or Televisions, check out our "what we recycle" page for more info.
*$30.00 for T.V.s 39" and smaller $40.00 for T.V.s 40" and larger

Question 4

Do you offer payouts?

Accepted Answer

In some instances offer pay outs for newer computers and laptops.

Question 5

Is there anything I can do to make this process smoother?

Accepted Answer

Sure! 
•When it comes to computers; ready any items by backing up the information you want to keep. We move fast with hard drive crushing and recycling. 
•If the item you're getting rid of is a cellphone or tablet, sign out of it and factory reset the device (if you want to be redeployed. Also, if you're a business make sure to release the item from your business manager).
•If we are doing a corporate pick up for you please gather all items into one place.
• If you wish to recycle your used toner or ink cartridges, please place the cartridges in a bag so they do not leak.
• If you are recycling rechargeable batteries please tape the terminals so they do not spark and start a fire.

Question 6

Can you tell me more about corporate pick-ups?

Accepted Answer

If you would like to schedule a corporate pick up, you can call us, email us, or use the corporate pick up form on our website.

•Let us know approximately how large of a  pick-up you have so we can send the appropriate team, tools, and truck. 
•Let us know if you have dock access. 
We can drop off a gaylord box (4’x4’x4’) for you to fill if you have dock access and/or doorways large enough to fit it through - or we can bring our bins and carts to help load it on our truck.
• We ask that you gather all items in to one place on ground level so its easier to clear out.*
• Let us know who and where we will be meeting along with any pertinent addresses, phone numbers, or codes.

* If your company requires "white glove" service to handle all of the gathering and moving of items we are happy to bring the extra, appropriate help and tools to facilitate for a fee.

Question 7

Why choose Reboot?

Accepted Answer

Our process cuts down on consumerism, pollution, and waste. It also connects collectors and users with the items they are looking for.

Once an item is picked up by us, Reboot processes, tests, catalogues, and connects these items to users that see value in them. It is an integral part of reducing waste from the recycling process; many other recyclers strip valuable materials from sometimes functional items. Its still good to see things getting recycled, but we like to see e-waste end-of-life be as long as possible before it ultimately ends up there.

Last year we primarily worked with larger corporate accounts (and still do!) We collected over 150,000 pounds of e-waste; much of it was able to be redeployed.

We are committed to growing our program by making e-waste recycling more convenient at the residential level. We were hearing individuals say they have old cords, speakers, phones, radios, or laptops they didn’t want, and didn't know what to do with them, so unfortunately they just threw them away. Instead of the community bringing these items to us directly in Cheviot, we found it would be more more effective to place bins strategically around the Tri-State area for residents to utilize. Since placing the drop-off bins we are well on our way to significantly raise our pounds of e-waste redeployed over recycled! We have had an enormously positive response to our mission and services from our community!

Question 8

What else should we know about Reboot?

Accepted Answer

In addition to our drop-off bins, corporate accounts, and pick ups, we offer recycling at community events like: Up-Cycle Day in the City of Wyoming, Community Clean up Events, and E-waste specific drives for businesses and non-profits.

If you know of a great hosting location for an E-waste drop-off bin let us know! We are always looking to expend our locations. Currently, we are in: Ft. Thomas, Ky at Christ Church UCC, Oakley at MadTree Brewing, Cheviot at Reboot HQ, Green Township at Hillside Christian Academy, City of Wyoming at Oak Park, covington at Hellman Creative Center. And we have more locations in the works!

What happens to what's collected? What sets us apart from others is our commitment to redeployment, reuse, or refurbishing before recycling. We put in the work to collect, test, scrutinize completeness/condition, catalog, store, and connect these items with new users. This process keeps these items in use longer, therefore cutting down on consumerism and the byproduct of recycling. If an item is obsolete or unfixable, it will be recycled properly, or in some cases upcycled. If an item has a hard drive- we remove, crush, and recycle it thereby keeping all private, personal information from being at risk.

Question 9

What happens to personal data?

Accepted Answer

Every computer we receive is inspected for hard drives (HDDs) and solid-state drives (SSDs). If a device contains a drive, it is removed, physically destroyed, and recycled in accordance with proper environmental and data security standards.

Please note: If you are not receiving a Certificate of Data Destruction and are recycling items such as smartphones, tablets, or laptops with soldered memory (for example, Chromebooks), we do not disassemble these devices to remove internal data storage. For your security, we strongly recommend that you erase or remove all personal data from these devices before recycling.
_____

Some of our corporate clients handle sensitive or proprietary information and require a Certificate of Data Destruction (CoD) for their records. We can provide this certification for all drives processed at our facility.

If preferred, we also offer on-site destruction services at your office or warehouse to meet specific security or compliance requirements.

A service fee applies for these options, and we are happy to customize a solution to fit your organization’s needs.

Question 10

When you up-cycle or recycle who are you working with and/
or does it depend upon what the content looks like?

Accepted Answer

This definitely depends,  in some instances we take scrap metal with the e-waste, since some of our corporate accounts mix it together.

What we accept with our bins and corporate services though, is electronics waste only.

If we host a recycling drive event for a community we accept larger items, for example treadmills. We also take larger items at our brick and mortar location in Cheviot, Ohio.

When we get these items we process and separate everything. As we go through that process we set aside items that are: re-deployable, re-furbishable, recyclable, and up-cyclable.

I would define them as:
re-deployable: ready to go back to work (outside of replacing hard drives since we pull these out, drill and recycle properly for safety reasons).
re-furbishable: may be broken or missing parts. We, or a partner, are able to fix and redeploy.
recyclable: end of life and properly dismantled to be recycled.
up-cyclable: end of life as a usable item, but able to be reimagined in some way.

For recycling: we work with several recyclers that break down the items to their basic materials- primarily they are getting raw materials like: tired old broken brass faucets and light fixtures, broken appliances, or mixed shred. Although direct recycling is our last choice.
For up-cycling: we have a few connections with local creators, including ourselves, to make art like custom lamps and sculptures to name a few...

Question 11

When you redeploy and/or reuse
-
who are the recipients of
those devices?

Accepted Answer

As far as redeployment; we handle that ourselves, or work with brokers that maintain connections for redeployment.

For example: A company wants to update a fleet of 3-5 year old laptops that no longer operate at peak for their employees, those laptops are redeployed with new hard drives and updated operating software for another entity to use. (Items that are re-furbishable fit into this category too.)

Also, sometimes there is an item that's mostly intact but no longer functional that is then used for parts to refurbish another item.

Question 12

Do you offer Certificates of Destruction (CoD) or Certificates of Recycling (CoR)?

Accepted Answer

Yes!  We have several certificate options we can tailor to fit your needs. Every certificate will incur a fee based on your needs.

Frequently Asked Questions